Before I left Miami I checked to see who the cable service company was for Fort Worth. I was not happy to hear that it was Charter. We had their service when we first moved to Miami until they sold out or did something and we got a different company.
I was not happy with Charter Internet service.
They do not get good reviews…I checked on the Internet before I moved here.
My ex-wife and son, that live here in Fort Worth, have DSL service from AT&T. So I told my ex-wife that I would give her $100.00 a month and that Russell and I would use their service via WiFi. I had them upgrade to 5 M down. Now $100.00 is more than it cost them for Internet and phone service. I made it more to help them out.
Well Russ and I been using their service via WiFi. Russ is playing games online and watching TV via his XBox 360 and I do not know what all he is doing.. My son is down stairs playing online games sometimes.
My ex-wife does some eBay stuff online to try and make a few dollars.
I use almost no band width.. What I do posting to the blog and reading my email….that is about it.. The Internet service that I am getting sucks …
Are you ready for this?
Charter sent out their special offer: Basic Limited cable TV $9.99 for 12 months, High Speed Internet $29.99 for 12 months and telephone service $19.99 for 12 months. Their “high speed” Internet service is 5 M down. For $10.00 more a month I can get 10 M down or for $25.00 more a month I could get 20 M down.
The total is $59.97 a month. I called and signed up for the service. I do not own a phone and I do not own a TV set. All I care about, right now, is the Internet service.
They did lock in the Internet service price for 24 months. I can upgrade the speed anytime I want and I might just do that one day.
I will keep paying Darlene $100.00 a month to help her out and Russ is going to keep on using their WiFi connection. He is sleeping and does not know that I have ordered cable service. But I need dependable Internet service so he can keep using their WiFi service and I will be the only one using the cable Internet service.
I get it Wednesday between 1 and 5 PM.
I hope the Internet service is good.
A couple of things already…The letter/offer from Charter that they sent me said “30-Day Risk-Free Trial!” and the guy I talked to on the telephone said he knew nothing about that.. I read it to him from their offer and gave him their promo code right about it. He was still like… speechless … The other thing.. He wanted to know did I want them to take the month fee out of my bank account each month. I said no. He said well then we have to check your credit and charge you $30.00 but I went ahead and had them do that.. I do not like having anything taken out of my bank account each month. I have had to many problems in the past with things like that.
So they have not even installed yes..and I got a sort of a bad feeling about this deal.
I wonder if in fact they can supply 20 M down. I do not need it but it would be nice… But what the heck would I do with it?
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Hello Sir,
My name is Eric Ketzer, and I am a Manager at Charter Communications. Sorry if there has been any confusion with the ordering of your Charter High-Speed Internet. We do offer a 30 Day Money Back Guarantee on all new services. Also, our services are billed one month in advance. During the installation order we offer customers the option to pay the COD upfront; however, you can also pay the Installer. COD amounts to your installation fees plus $30 per service being installed. The $30 is applied to your first bill to offset the proration. Finally, we can definitely provide 20M. In some areas we actually offer 60M…now that is FAST!
If you have any additional questions, please feel free to send them to me at Umatter2Charter@chartercom.com.
Have a great day, Eric